Enjoy the experience, but stay in control. hi99 believes that safe, healthy betting is the best kind of betting.
Tools and measures hi99 provides to keep your gaming experience safe and enjoyable
Set your own daily, weekly, or monthly maximum bet amount. Limits take effect immediately once set and can only be increased after a 24-hour waiting period.
Take a temporary or long-term break from the platform. Options range from a 7-day suspension all the way to a permanent account closure.
Decide in advance how long each session will last. Once the time is up, hi99 will remind you and can automatically end the session if needed.
Set your own deposit cap and enjoy gaming within your budget. Decreasing your deposit limit takes effect immediately; increases only apply after 72 hours.
Decide in advance how much you're comfortable losing within a set period. Once you hit that limit, hi99 will automatically suspend your betting access until it resets.
If you're struggling with addiction or problem betting, hi99's responsible gaming team is always ready to help directly. You can reach us anytime via live chat or email.
Gaming on hi99 is purely for entertainment. It is not a source of income and should never be used as a solution to financial problems. Responsible gaming protects not only you, but your family as well.
Responsible Gaming means betting or playing in a way that keeps gaming fun — without it turning into an addiction, a financial burden, or a source of stress. hi99 believes every player should have full control over their own gaming.
As online betting continues to grow in Bangladesh, responsible gaming has never been more important. hi99 takes that responsibility seriously by providing a safe environment where every member can enjoy entertainment freely, willingly, and within their own budget.
The core principles of responsible gaming are: play for entertainment only, never bet more than you can afford to lose, and always stay in control of your time and money.
As a licensed platform, hi99 treats responsible gaming not just as a regulatory requirement, but as a core value. Here are hi99's key commitments:
| Limit types | Time to take effect | When limits can be increased |
|---|---|---|
| Decreasing deposit limit | Immediate | After 72 hours |
| Reducing your bet limit | Immediate | After 24 hours |
| Reducing your loss limit | Immediate | After 48 hours |
| Reducing your session time limit | Immediate | After 24 hours |
| Self-Exclusion (Temporary) | Immediate | After the set period ends |
| Self-Exclusion (Permanent) | Immediate | Not applicable |
It's often hard to notice when betting is gradually becoming a problem. Watch out for these warning signs:
If you notice any of the signs above in yourself, contact hi99's support team immediately or activate self-exclusion. This is not a sign of weakness — it's a brave step.
Hi99's responsible gaming tools are very easy to use. After logging in, go to Account Settings and find all options under the "Responsible Gaming" section.
Log in to your account, then click the profile icon in the top right corner. Select "Settings" from the menu and go to the "Responsible Gaming" tab. From there, you can set separate limits for deposits, bets, and losses. Any changes you save take effect immediately.
From the same settings page, go to the "Self-Exclusion" option and choose your preferred duration — 7 days, 30 days, 6 months, 1 year, or permanent. Once self-exclusion is active, you will not receive any promotional or marketing messages during that period.
Your deposited funds remain safe during self-exclusion and can be withdrawn once the period ends.
Hi99 strictly prohibits anyone under 18 from using the platform. Age verification is mandatory at registration, and KYC checks using a national ID or birth certificate are carried out whenever there is any doubt.
Parents should take steps to prevent minors from accessing the platform through their devices. Use a PIN or password on your device, enable parental controls in your browser, and never share your account password.
If you suspect a minor is using an account, contact the support team immediately. hi99 will investigate and take the necessary action.
Hi99 offers some simple tips to help you build responsible gaming habits:
Gaming addiction is a recognized mental health condition, not a character flaw. Many people try to handle it alone, but reaching out for help is the bravest thing you can do.
Hi99's responsible gaming team is here for you 24/7. If you feel betting is getting out of control, reach out via live chat or email. We're here to help, not to judge.
You can also speak with a mental health professional for expert guidance, or open up to a trusted family member or friend — the support of someone close can make a real difference.
Hi99 support email: [email protected] — all responsible gaming requests are responded to within 24 hours.
Activating responsible gaming tools on your hi99 account is quick and easy
Log in to your hi99 account using your user ID and password.
Click the profile icon in the top right corner and select "Settings".
Go to the "Responsible Gaming" section and choose your preferred limit or self-exclusion option.
Set an amount or duration and save. Changes take effect immediately.
Frequently Asked Questions about hi99's Responsible Gaming